Terms and Conditions

The following terms and conditions have been put into place during the Government ordered lockdown.

These are temporary measures to enable our business to operate in a legal and safe manner which are regularly reviewed and updated.

Orders for same day delivery and click and collect can be placed 24 hours a day, 7 days a week through the website.

Click and collect orders can be placed via the website or by phone from both stores and can be specified for collection from either store

Telephone orders can be placed from 10am until 4pm Monday to Sunday by calling 02476 640856 for Bedworth and 01530 564081 for Ashby

Both our stores are currently under National Lockdown Restrictions (as of 5th of January 2021). This means our Ashby-de-la-Zouch store is now closed to the public. However, you can order through our website or over the telephone (details below) and have your goods delivered same day; 7 days a week.

Our Bedworth store is open for Click & Collect ONLY. This means you MUST pre-order through our website or over the telephone before coming to the store. Under National Lockdown Restrictions we are NOT ALLOWED to serve you at the door. We also offer local same day delivery which can be ordered through our website or over the telephone. Our Bedworth store is open 7 days a week 10am – 4pm with deliveries available every day.

ALL GOODS MUST BE PREORDERED.

Collection Service

We offer a Click & Collect service at our Bedworth store. Click & Collect is NOT available in Ashby-de-la-Zouch under National Lockdown Restrictions. 

To order for collection simply add the items you wish to order to your basket and head to the checkout page. To ensure the right delivery options are available to you, you may have to click the calculate shipping button and enter your shipping details first.

Select the Click & Collect Bedworth option and pay for your order.

Collections are only available from our Bedworth store, 7 days a week 10:30am – 4pm and you must wait until you have received an email confirmation that your order is ready to collect. 

Once you have received your email you may come to the store with your ID to collect your order.

Delivery Service

If you wish to have your order delivered same day then please select the £1 Local Delivery option, please note this option is only available to certain postcodes and there is a minimum spend of £10. Deliveries are available 7 days a week.

To check if you are in an eligible area enter your shipping address at the checkout stage.

You can also order over the telephone for delivery or collection via 02476 640 856 or 02476 312 054.

Deliveries are available Monday to Friday and you can place your order any time before 2pm. If you place an order after 2pm your order will be delivered the following day. Local area deliveries are just £1 with a minimum spend of £10 however if you spend over £30 you will have a Free Local Delivery option.

YOU MUST BE IN TO RECEIVE YOUR DELIVERY. If your order fits through the letterbox we will post it straight through. However if your order is too big for your letterbox (120ml bottles will not fit through a standard letterbox) we will leave your order on your doorstep and call you. 

If you do not answer your phone your order will NOT BE DELIVERED. You will need to call us the next working day to rearrange delivery.

Deliveries will be made any time between 10am and 9pm.

Please note: We DO NOT offer same day delivery on Bank Holidays or days when the stores are closed (Christmas Day, Boxing Day, New Year’s Day)

Thank you all for your understanding and please check this page regularly as our services are constantly under review and subject to change.

SOCIAL DISTANCING MEASURES ARE IN PLACE

TEMPORARY COVID-19 PANDEMIC OPERATIONAL ADDED TERMS AND CONDITIONS

The following terms and conditions supersede all other terms and conditions contained herein, where they may conflict with our standard terms and conditions which would apply in a time of peace and normality.

CALL/CLICK AND COLLECT

How it works…

Call & Collect (Bedworth ONLY)

  • Call us on 024 7664 0856 or 024 7631 2054
  • Place your order with a member of our customer services team over the phone
  • We will advise you upon collection time. (Usually less than 15 minutes)

Monday to Saturday 10am to 5:50pm, Sunday 10:30am to 3:50pm

At present we are only allowing two customers in the shop at any one time

Social distancing queuing measures have been put in place outside the store

Instructions are clearly displayed in the windows

DO NOT BRING CHILDREN UNDER 18 WITH YOU – WE WILL NOT SERVE YOU IF ANYONE UNDER 18 IS PRESENT

  • Payment options

Card payment upon collection – phone orders only

Direct Bank Transfer (Please note these payments must be confirmed before we release any purchase. Check that your bank operates faster payment services – phone orders only)

Cash payment upon collection – Phone orders only

Click & Collect

  • Go to www.bigslims.co.uk
  • Select products and check out
  • In shipping options choose FREE CLICK AND COLLECT and the store you wish to collect from
  • Complete payment via secure online portal
  • You can order 24/7
  • YOU MUST WAIT FOR EMAIL CONFIRMATION BEFORE COLLECTION
  • First collection is 10:30am
  • Last order for collection the same day is 5:20pm
  • Last collection is 5.50pm
  • Monday to Saturday 10:30am to 6pm and Sunday 10:30am to 4pm
  • Social distancing queuing measures have been put in place outside the store

Instructions are clearly displayed in the windows

DO NOT BRING CHILDREN UNDER 18 WITH YOU – WE WILL NOT SERVE YOU IF ANYONE UNDER 18 IS PRESENT

THE FOLLOWING PROTOCOL MUST BE OBSERVED DURING DELIVERY

The address must be occupied to receive the delivery
You must not under any circumstances answer your door to receive your parcel
Any adjacent or surrounding windows must be closed
Your parcel will be left at your doorstep or posted through your letterbox where possible
The driver will return to the vehicle
Once the driver is back in the vehicle, you must retrieve your parcel
If you do not answer, you will lose your slot and your parcel will be returned to warehouse and subsequent delivery will have to be paid for again and dispatched on the next working day
If you answer the door to our delivery driver or do not adhere to these protocols unfortunately we will not deliver to that address again as part of the contact free local service. Postage will have to be paid and orders will be sent out via Royal Mail or collected from the store. This is to protect you and us. Please help us by following our delivery protocol.

CONTACT FREE LOCAL DELIVERIES

  • IMPORTANT – THOSE LIVING IN FLATS OR DWELLINGS WITH SHARED ACCESS OR DOORWAYS If you live in an apartment, flat or maisonette. We will only deliver to an outside door or location. Under no circumstances will we deliver through shared hallways or entrances.
  • RETURNS
  • If you find you have ordered or received the wrong item.
  • You can return it in person or by post to our Bedworth Store for exchange or refund.
  • You must enclose the sales receipt or a clear photocopy of the receipt.
  • You can call us to arrange for the items to be collected. There is a collection charge of £7.95 for this service which must be paid at the time of booking the collection. Please note that delivery and collection charges for this service are non refundable.


If we make a mistake on your order, call us on 02476640856 and we will correct any mistake as soon as possible
If you can’t find what you are looking for on the website. Please call us, we make every effort to list every product we sell. Our team will make every effort to help you find the product you need.

THE DELIVERY DRIVER WILL INSTRUCT YOU ON OUR EXACT REQUIREMENTS IF AND WHEN THEY CALL

These protocols are constantly reviewed and you will be re-advised on the method and our requirements of you at the time of ordering or by the delivery driver shortly before delivery takes place. You MUST give us a current telephone number where we can contact you in the moments before delivery. We will only call you twice. If you do not answer, you will lose your delivery slot and your order will be returned to base to await re-booking of delivery. You must call to re-book your delivery. If you miss your delivery slot, delivery has to be paid for again. This service is not nationwide and is postcode dependant. At present we cover most CV postcodes and LE65 and 67 DE11 and 12 (This service will be rolled out to further areas as demand requires. (If you are unsure, please call and ask, if we can we will!)£1 Contact Free Local Deliveries

If you order before 2pm, your order will be delivered on the same day Monday to Friday. If you order after 2pm your order will be delivered the next working day. £1 local deliveries are available 7 days a week during Government ordered lockdowns. Please abide by delivery protocols.

Premium Contact Free Delivery Service

Premium delivery service costs £4:99 and is only available by phone order. Here you can choose a timed delivery slot between 10:30am and 7pm Monday to Saturday. Please observe the delivery protocols. Full details of this service are available upon request from our telephone operators at the time of order.

Two phone lines
02476640856 or 02476312054

We are offering this service to the following areas:


Bedworth

Nuneaton

Bulkington

Atherstone

Hinckley

Coventry

Arley (New & Old)

Astley

Fillongley

Corley

Keresley

Shilton

Barnacle

Fenny Drayton

Tamworth

Warton

Orton on the Hill

Kingsbury

Sheepy Magna

Ashby De La Zouch and surrounding area

Coalville and surrounding area

Swadlincote and surrounding area

Woodville and surrounding area

Other areas are available upon request – Please call us to discuss your requirements


Alternatively you can choose any Royal Mail paid for Service. Royal Mail is per their services (at this time we strongly recommend you to select a recorded or signed for option, we will not chase non deliveries by Royal Mail standard services until their specified times have elapsed. This is a minimum 7 days and any claims are with Royal Mail and not Big Slims Vapour Co.
Deliveries to Destinations outside of our local delivery service will be posted on the day of ordering if ordered by 2pm Monday to Friday via Royal Mail

STAY SAFE

STAY HOME

SAVE LIVES

LOVE OUR NHS

Hands, Face and space

Big love

Slim and the team.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site who purchase from Big Slims Vapour Co. Ltd. Are agreeing that they have read and understood the site terms and conditions. By doing this you accept that you are over 18 and that you understand that the e-liquid must be stored in a safe place away from children. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

(“us”, “we”, or “our”) operates the Big Slims Vapour Co. Ltd. website (the “Service”).

Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned and operated by;

Big Slims Vapour Co. Ltd.
5 Newtown Buildings
Newtown Road
Bedworth
CV12 8QA

Company registered office address;

Big Slims Vapour Co. Ltd.
5 Newtown Buildings
Newtown Road
Bedworth
CV12 8QA

Company registration number: 10163406
VAT number: GB219024826
Registered in: England

If you need to contact us, please e-mail us at info@bigslims.co.uk or call customer services on 024 7631 2054

Age Restriction

You must be eighteen (18) years of age to purchase our products. Big Slims Vapour Co. Ltd. will not sell products to minors and we reserve the right to cancel any transaction based on our sole discretion where we believe the purchaser intends to purchase products on behalf of a minor.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we have dispatched your order, and that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming dispatch of your order, and there will be no contract between us.

How to place order

  1. Select the item(s) that you require from our website by clicking the Add to Cart/basket link shown for the item.
  2. Items that you have selected can be reviewed at any time via the View Cart/basket link.
  3. When you have completed your selections click on the Checkout link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
  4. If you make a mistake during ordering please contact us as soon as possible.

Please ensure that all details are entered into the correct fields

Delivery

We offer free shipping where applicable and optional shipping options. Free shipping options are picked and sent out using Royal Mail 2nd Class within 2-3 working days including Saturdays.

Paid for shipping options are shipped are as follows;

Royal Mail 1st Class offers a fast, cost-effective, UK-wide delivery service for letters weighing up to 750g that aims to deliver your item the next working day, including Saturdays.
Royal Mail’s Recorded Signed For is sent 1st class and sent within 1 working day.
Royal Mail’s Special Delivery is sent same day if ordered before 14:00hrs.
Royal Mail Special Delivery Next Day which provides a much more reliable service as well as insurance up to £500. By selecting this option, you ARE NOT purchasing a warranty that your package will arrive the day after you placed your order, you are upgrading the shipping method to the Royal Mail UK Special Delivery Next Day Service which will be delivered by 1pm the working day after despatch.
International orders are sent via Royal Mail’s International Signed For Airmail Service.
We are not responsible for packages delayed or confiscated by your internal customs authorities and we are unable to answer any shipping queries by telephone. If you wish to contact us about non-delivery, we ask that you please wait until the usual delivery time period has elapsed, as we won’t be able to assist until this time period has passed.
You will receive email confirmation once your order has been dispatched and the Royal Mail reference will be received in a separate email. Please ensure you check your spam filtered emails before contacting us to ask for the tracking reference.

If the goods are lost or damaged in transit, please let us know promptly.

Cancellation and returns

This policy does not apply to the following goods, which are exempt from the right to cancel:

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights for example, if goods are faulty or misdescribed.

Please note, We cannot accept returns of e-liquid or any product containing e-liquid.

The address you should send the returns to is:

Big Slims Vapour Co.
5 Newtown Buildings
Newtown Road
Bedworth
CV12 8QA

To contact us regarding the Service please use our email:
info@bigslims.co.uk
or call at: 024 7631 2054

For European Online Dispute Resolution (ODR) please visit:
http://ec.europa.eu/odr

Own Brand Alternatives

Big Slims Own Branded 50/50 10ml e liquids

For operational manufacturing reasons. It may, from time to time be necessary to send an alternatively branded product from the one(s) ordered. Be reassured that the product you will receive is the same as the one ordered and only the packaging / branding may differ.

Charging your e–cigarette

All e–cigarettes must be charged in accordance with the manufacturers instructions. Products returned as faulty but found to have been incorrectly charged will be deemed as warranty void and result in total loss to you the customer. Please refer to the manual of the product you have purchased before charging and make sure you know and carry out the charging process as per the instruction manual.

Using incorrectly rated chargers can be dangerous and can cause fires and damage. Big Slims Vapour Co. Ltd. will not be held responsible for any damage or injury caused by incorrect charging of products.

A wide variety of chargers are available on our website – IF IN DOUBT! ASK!

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Copyright

All aspects of our website design, text, graphics, applications, software, underlying source code and all other aspects of the site as well as all product labelling and packaging design, images, graphics and other artwork  are copyrights of Big Slims Vapour Co. Ltd. and affiliates.
In accessing our website, you agree that any downloading of content is for personal, non-commercial reference only. No part of the website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior written permission.
Big Slims Vapour Co. Ltd. take all breaches of copyright extremely seriously and offenders can expect to be prosecuted rigorously.

Trade Marks

The trade marks, names, graphics, logos and service marks (collectively “trade marks”) displayed on this website and displayed on our products and packaging are registered and unregistered trade marks of Big Slims Vapour Co. Ltd. and/or our affiliates. Nothing contained on our website should be construed as granting any licence or right to use any name, graphic, logo or trademark without our prior written permission.

Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Changes to these terms

These terms were last changed on 13/05/2018

All previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If you have any questions please contact us.

Big Slims 2020 12 days to Christmas £1000 give away

Terms and conditions

1. Introduction – If you participate in our 12 days to Christmas give away. It is important that you read these terms and conditions. We will not be held responsible for any disappointment or confusion from not reading and understanding them.

1.1 These rules apply to Big Slims 12 days to Christmas giveaway. Promoted on and run through our Facebook social media channel.

1.2 To enter a competition you must enter as directed on our website or social media channels.

1.3 Our competitions are free to enter (no purchase required, unless otherwise stated).

1.3.1 All entrants must have an account at Big Slims Vapour Co Ltd. A free account can be set up in person at either store, Ashby De La Zouch or Bedworth or by telephone – (Ashby 01530564081 or Bedworth 02476640856) or via our website www.bigslims.co.uk

1.4 Promotions on social media are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Google Plus, Instagram, LinkedIn or any other social network. You are providing your information to Big Slim Vapour Co Ltd and not to any other party. The information provided will be used in conjunction with our Privacy Policy. We do not share your information with any other party.

2. Eligibility and entry restrictions.

2.1 To be eligible to enter our giveaway competition:

(a) Entrants must be a real person, must be over 18 years old and permanently reside in the United Kingdom. Big Slims Vapour Co Ltd operate and endorse Challenge 25. Proof of address and age will be required to collect any prize won.

(b) Entrants must not be our employee, officer or agent, or an employee, officer or agent of any person or organisation involved in the running of the competition, and you must not be a family relation of any such person.

(c) Competition entrants for our 12 days to Christmas give away on social media must have a genuine Facebook account and must ‘like’ the Big Slims.co.uk Facebook social network page as part of the entry process.

2.2 Entrants may participate unlimited times but prizes are limited to one per account holder.

3. Start and closing dates. The start date of the promotion is Sunday the 13th of December 2020 and the close date is Thursday the 24th December 2020

3.1 A competition shall open for entries at the time and on the date specified on our website and/or social media channels, and similarly, shall close to entries at the time and on the date specified on our website and social media channels. Unless otherwise stated, these times and dates are set to those for GMT. (Greenwich mean time)

3.2 Any entries received before the opening or after the closing of the competition will be invalid and will not be entered into the competition.

3.3 No responsibility can be accepted for entries not received for whatever reason.

3.4 Winners are selected by the first correct answer received.

3.5 We reserve the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of our control. Any changes to the competition will be notified to entrants as soon as possible by us.

3.6 Entry into the competition will be deemed as acceptance of all of these terms and conditions.

4. Judging

4.1 Competition entries shall be judged or winners selected on the basis of those criteria specified on our website and/or social media channels in relation to the competition.

4.2 If a competition entrant does not meet the eligibility requirements or is subject to any entry restrictions, that entrant shall not be entitled to be adjudged a winner, and will not be entitled to a prize in any circumstances.

4.5 Our decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

4.6 The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

5. Winners and prizes

5.1 Competition prizes for each competition shall be specified during our live give away on our Facebook social media channel.

5.2 Competition prize winners will be notified immediately on the live broadcast. No further attempts will be made to contact prize winners.

5.3 Prizes must be collected before close of business (3pm) on the 31st of December 2020. Prizes will be available to collect from either store in Ashby De La Zouch or Bedworth. Your preferred collection point must be specified at the point of winning during the live stream. Any prizes not collected by the 31st of December will be withdrawn and donated to our chosen charity.

5.4 No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Publicity permission

8.1 We may undertake publicity activities relating to competitions and prize awards. The winner therefore agrees to the use of their name, photograph and disclosure of town or region of residence in any post-prize-winning publicity.

8.2 All other personal details collected as part of the competition will be used in conjunction with our Privacy Policy.

9. The 12 days to Christmas give away is run by Big Slims Vapour Co Ltd.

9.2 Our registered office is

Big Slims Vapour Co Ltd

5 Newtown Buildings

Newtown Road

Bedworth

Warwickshire

CV12 8QA

9.3 You can contact us:

(a) by post, using the postal address given above;

(c) by telephone, on 024 7664 0856 or 01530 564081

(d) by email:-  info@bigslims.co.uk

(e) by direct message on our social media channels.