Terms and Conditions

BEDWORTH STORE IS NOW OPEN FOR PURCHASES IN PERSON – SOCIAL DISTANCING MEASURES ARE IN PLACE

TEMPORARY COVID-19 PANDEMIC OPERATIONAL ADDED TERMS AND CONDITIONS

The following terms and conditions have been put into place during the Corona virus pandemic.

They are temporary measures to enable our business to operate in a legal and safe manner which are regularly reviewed and updated.

The following terms and conditions supersede all other terms and conditions contained herein, where they may conflict with our standard terms and conditions which would apply in a time of peace and normality.

CALL/CLICK AND COLLECT

How it works…

Call & Collect

  • Call us on 024 7664 0856 or 024 7631 2054
  • Place your order with our staff over the phone
  • Staff will advise you upon collection time. (Usually less than 15 minutes)

Monday to Friday 10:15am to 5:50pm, Saturday & Sunday 10:30am to 3:50pm

  • Social distancing queuing measures have been put in place outside the store

Instructions are clearly displayed in the windows

DO NOT BRING CHILDREN UNDER 18 WITH YOU – WE WILL NOT SERVE YOU IF ANYONE UNDER 18 IS PRESENT

  • Payment options

Card payment upon collection

Direct Bank Transfer (Please note these payments must be confirmed before we release any purchase. Check that your bank operates faster payment services

Cash payment upon collection

Click & Collect

  • Go to www.bigslims.co.uk
  • Select products and check out
  • In shipping options choose FREE CLICK AND COLLECT
  • Complete payment via secure online portal
  • You can order 24/7
  • YOU MUST WAIT 30 MINUTES BEFORE COLLECTION
  • First collection is 10:30am
  • Last order for collection the same day is 5:20pm
  • Last collection is 5.50pm
  • Monday to Friday 10:30am to 5:50pm, Saturday & Sunday 10:30am to 3:50pm
  • Social distancing queuing measures have been put in place outside the store

Instructions are clearly displayed in the windows

DO NOT BRING CHILDREN UNDER 18 WITH YOU – WE WILL NOT SERVE YOU IF ANYONE UNDER 18 IS PRESENT

THE FOLLOWING PROTOCOL MUST BE OBSERVED DURING DELIVERY
You must not under any circumstances answer your door to receive your parcel
Any adjacent or surrounding windows must be closed
Your parcel will be left at your doorstep or posted through your letterbox where possible
The driver will return to the vehicle
Once the driver is back in the vehicle, you must retrieve your parcel
If you do not answer, you will lose your slot and your parcel will be returned to warehouse and subsequent delivery will have to be paid for again and dispatched on the next working day Monday to Friday after rearrangement
If you answer the door to our delivery driver or do not adhere to these protocols unfortunately we will not deliver to that address again as part of the contact free local service. Postage will have to be paid and orders will be sent out via Royal Mail or collected from the store. This is to protect you and us. Please help us by following our delivery protocol.

CONTACT FREE LOCAL DELIVERIES

  • IMPORTANT – THOSE LIVING IN FLATS OR DWELLINGS WITH SHARED ACCESS OR DOORWAYS If you live in an apartment, flat or maisonette. We will only deliver to an outside door or location. Under no circumstances will we deliver through shared hallways or entrances.
  • RETURNS
  • If you find you have ordered the wrong item.
  • You can return it in person to our Bedworth Store for exchange or refund, you must have the sales receipt – Please note that delivery charges are non refundable
  • Or return by post with a covering letter with your requirements – You must enclose the sales receipt or a photocopy of the sales receipt


If we make a mistake on your order, call us on 02476640856 and we will correct any mistake as soon as possible
If you can’t find what you are looking for on the website. Please call us, as not all stock lines are on our website.

THE DELIVERY DRIVER WILL INSTRUCT YOU ON OUR EXACT REQUIREMENTS IF AND WHEN THEY CALL

These protocols are constantly reviewed and you will be re-advised on the method and our requirements of you at the time of ordering or by the delivery driver shortly before delivery takes place. You MUST give us a current telephone number where we can contact you in the moments before delivery. We will only call you twice. If you do not answer, you will lose your delivery slot and your order will be returned to base to await re-booking of delivery. You must call to re-book your delivery. If you miss your delivery slot, delivery has to be paid for again. This service is for our local customers within a 10 mile radius of our Bedworth store. (This service will be rolled out to further areas as demand requires. If you are unsure, please call and ask).

£1 Contact Free Local Deliveries

If you order before 2pm, your order will be delivered on the same day. Orders after 2pm will be dispatched on the next working day. £1 Contact free deliveries are only available Monday to Friday. Please observe the delivery protocols.

Premium Contact Free Delivery Service

Premium delivery service costs £4:99 and is only available by phone order. Here you can choose a timed delivery slot between 10:30am and 7pm Monday to Friday or 10:30am and 2pm on Saturdays. Please observe the delivery protocols. Full details of this service are available upon request from our telephone operators at the time of order.

Two phone lines
02476640856 or 02476312054

We are offering this service to the following areas:


Bedworth

Nuneaton

Bulkington

Atherstone

Hinckley

Coventry

Arley (New & Old)

Astley

Fillongley

Corley

Keresley

Shilton

Barnacle

Fenny Drayton

Tamworth

Warton

Orton on the Hill

Kingsbury

Sheepy Magna

Other areas are available upon request – Please call us to discuss your requirements


Alternatively you can choose any Royal Mail paid for Service. Royal Mail is per their services (at this time we strongly recommend you to select a recorded or signed for option, we will not chase non deliveries by Royal Mail standard services until their specified times have elapsed. This is a minimum 7 days and any claims are with Royal Mail and not Big Slims Vapour Co.
Deliveries to Destinations outside of our local delivery service will be posted on the day of ordering if ordered by 2pm Monday to Friday via Royal Mail

STAY SAFE

STAY HOME

SAVE LIVES

LOVE OUR NHS

Big love

Slim and the team.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site who purchase from Big Slims Vapour Co. Ltd. Are agreeing that they have read and understood the site terms and conditions. By doing this you accept that you are over 18 and that you understand that the e-liquid must be stored in a safe place away from children. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

(“us”, “we”, or “our”) operates the Big Slims Vapour Co. Ltd. website (the “Service”).

Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned and operated by;

Big Slims Vapour Co. Ltd.
5 Newtown Buildings
Newtown Road
Bedworth
CV12 8QA

Company registered office address;

Big Slims Vapour Co. Ltd.
5 Newtown Buildings
Newtown Road
Bedworth
CV12 8QA

Company registration number: 10163406
VAT number: GB219024826
Registered in: England

If you need to contact us, please e-mail us at info@bigslims.co.uk or call customer services on 024 7631 2054

Age Restriction

You must be eighteen (18) years of age to purchase our products. Big Slims Vapour Co. Ltd. will not sell products to minors and we reserve the right to cancel any transaction based on our sole discretion where we believe the purchaser intends to purchase products on behalf of a minor.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we have dispatched your order, and that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming dispatch of your order, and there will be no contract between us.

How to place order

  1. Select the item(s) that you require from our website by clicking the Add to Cart/basket link shown for the item.
  2. Items that you have selected can be reviewed at any time via the View Cart/basket link.
  3. When you have completed your selections click on the Checkout link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
  4. If you make a mistake during ordering please contact us as soon as possible.

Please ensure that all details are entered into the correct fields

Delivery

We offer free shipping where applicable and optional shipping options. Free shipping options are picked and sent out using Royal Mail 2nd Class within 2-3 working days including Saturdays.

Paid for shipping options are shipped are as follows;

Royal Mail 1st Class offers a fast, cost-effective, UK-wide delivery service for letters weighing up to 750g that aims to deliver your item the next working day, including Saturdays.
Royal Mail’s Recorded Signed For is sent 1st class and sent within 1 working day.
Royal Mail’s Special Delivery is sent same day if ordered before 14:00hrs.
Royal Mail Special Delivery Next Day which provides a much more reliable service as well as insurance up to £500. By selecting this option, you ARE NOT purchasing a warranty that your package will arrive the day after you placed your order, you are upgrading the shipping method to the Royal Mail UK Special Delivery Next Day Service which will be delivered by 1pm the working day after despatch.
International orders are sent via Royal Mail’s International Signed For Airmail Service.
We are not responsible for packages delayed or confiscated by your internal customs authorities and we are unable to answer any shipping queries by telephone. If you wish to contact us about non-delivery, we ask that you please wait until the usual delivery time period has elapsed, as we won’t be able to assist until this time period has passed.
You will receive email confirmation once your order has been dispatched and the Royal Mail reference will be received in a separate email. Please ensure you check your spam filtered emails before contacting us to ask for the tracking reference.

If the goods are lost or damaged in transit, please let us know promptly.

Cancellation and returns

This policy does not apply to the following goods, which are exempt from the right to cancel:

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights for example, if goods are faulty or misdescribed.

Please note, We cannot accept returns of e-liquid or any product containing e-liquid.

The address you should send the returns to is:

Big Slims Vapour Co.
5 Newtown Buildings
Newtown Road
Bedworth
CV12 8QA

To contact us regarding the Service please use our email:
info@bigslims.co.uk
or call at: 024 7631 2054

For European Online Dispute Resolution (ODR) please visit:
http://ec.europa.eu/odr

Own Brand Alternatives

Big Slims Own Branded 50/50 10ml e liquids

For operational manufacturing reasons. It may, from time to time be necessary to send an alternatively branded product from the one(s) ordered. Be reassured that the product you will receive is the same as the one ordered and only the packaging / branding may differ.

Charging your e–cigarette

All e–cigarettes must be charged in accordance with the manufacturers instructions. Products returned as faulty but found to have been incorrectly charged will be deemed as warranty void and result in total loss to you the customer. Please refer to the manual of the product you have purchased before charging and make sure you know and carry out the charging process as per the instruction manual.

Using incorrectly rated chargers can be dangerous and can cause fires and damage. Big Slims Vapour Co. Ltd. will not be held responsible for any damage or injury caused by incorrect charging of products.

A wide variety of chargers are available on our website – IF IN DOUBT! ASK!

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Copyright

All aspects of our website design, text, graphics, applications, software, underlying source code and all other aspects of the site as well as all product labelling and packaging design, images, graphics and other artwork  are copyrights of Big Slims Vapour Co. Ltd. and affiliates.
In accessing our website, you agree that any downloading of content is for personal, non-commercial reference only. No part of the website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior written permission.
Big Slims Vapour Co. Ltd. take all breaches of copyright extremely seriously and offenders can expect to be prosecuted rigorously.

Trade Marks

The trade marks, names, graphics, logos and service marks (collectively “trade marks”) displayed on this website and displayed on our products and packaging are registered and unregistered trade marks of Big Slims Vapour Co. Ltd. and/or our affiliates. Nothing contained on our website should be construed as granting any licence or right to use any name, graphic, logo or trademark without our prior written permission.

Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Changes to these terms

These terms were last changed on 13/05/2018

All previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If you have any questions please contact us.